About Moonitor

Most uptime monitoring has the same failure mode: it checks from one place, once, and treats a single failed request as an outage. That produces alerts at 3am for a dropped packet, and the predictable consequence is that people stop trusting the alerts. A monitoring tool nobody believes is worse than no monitoring at all, because it costs you the same attention and buys you nothing.

So Moonitor is built around one rule: an alert should mean something is actually wrong. Everything else follows from that.

When a check fails, Moonitor doesn’t page you. It asks other machines, in other countries, whether they see the same thing — and then it waits a few seconds and asks again, because every vantage samples the same instant and a one-second blip would otherwise look unanimous.

An incident is opened only when both of those agree:

• A majority of the vantage points that answered saw the failure.
• It was still there on a re-probe moments later.

Checks currently run from 3 locations — Helsinki, Los Angeles, Johannesburg— and every one of those confirmations is stored, so an incident shows you who saw what rather than asking you to take our word for it. The whole verification path fails open: if the other vantages can’t be reached, you still get told about the failure.

The Cool Software Company is a small, independent software company. Moonitor is funded by the people who use it — there are no investors to grow for, which is why we can charge a flat monthly price and mean it.

• We run our own infrastructure. Application, database and checks sit on machines we operate, not on a serverless platform that bills per request. It keeps costs predictable and it means we can answer questions about where your data lives.
• Support is the founders. There is no tier-one queue. Mail hello@moonitor.dev and someone who can change the code replies.
• Limits are written down, not hidden. What each plan includes is on the pricing page, and the small number of things we’d actually step in about is spelled out in the acceptable use policy.
• Your data is yours. Everything Moonitor holds about your monitors is available through the public API, and the privacy policy lists every third party that ever touches it.

Questions about whether Moonitor fits what you’re running are welcome, including the ones where the answer is no. Write to hello@moonitor.dev or see the contact page.