Contact us
Moonitor is a small team, which means the person who answers your email is the person who can fix the problem. There's no ticket queue and no first-line script.
Support and everything else
hello@moonitor.devThe fastest way to reach us. A person reads every message and replies within 24 hours on a business day — usually much sooner.
X / Twitter
@chris_tcscProduct news and the occasional incident post-mortem. Not monitored for support.
Reporting a security issue
If you’ve found a vulnerability, mail hello@moonitor.dev with Security reportin the subject line. We’ll acknowledge within one business day, keep you posted while we fix it, and credit you if you’d like.
Please give us a reasonable window to ship a fix before disclosing publicly. We won’t threaten legal action over good-faith research.
Before you write in
If something looks wrong with a check, these are the things we’ll ask first, and having them ready usually turns two round-trips into one:
- The monitor name, and roughly when you saw the problem.
- Whether Moonitor showed an incident, or stayed quiet when you expected an alert.
- The
requestIdfrom any API error, or the incident URL from the dashboard.
Many questions are already answered in the documentation, and the API guide covers the REST and webhook surface in full.
Who you're dealing with
Moonitor is built and operated by The Cool Software Company. You can read more about how and why we run it on the about page, and what we do with your data in the privacy policy.
Already a customer with an urgent production problem? Say so in the subject line and we’ll jump the queue.